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Meet Our Team

Our Core Values
Our Mission

Core Values:

We strive to be humble, adaptableaccountable, and proactive.


We strive to glorify God by providing superior products to our customers and meaningful work for our employees.

Jim Ricker

Founder - JT Bates Group and Ricker & Associates

With over thirty years of experience in the equipment industry, Jim founded JT Bates Group and developed Rental Equipment ProtectionTM after recognizing a need for better coverage at competitive rates. Prior to this, Jim worked with John Deere, now Sentry, before moving to a career in insurance consulting. He now consults as a Program Development and Procurement Specialist for national accounts.

Jayme Bates

Chief Executive Officer

Jayme has over 13 years of experience as an insurance producer and an extensive background in accounting and contracts. In her new role as the Chief Executive Officer for JT Bates Group, she is honored to be a part of the family legacy. Her dedication to the dealers she works with truly sets Jayme apart from other entrepreneurs in this industry.

Brad Bates

Chief Information Officer

After helping Reagan defeat the commies in the 80s, Brad started his journey into technology.

He loves: Jesus and his Family

Miriah Smith

Director of Operations

Miriah came on board with JT Bates Group with over twenty years of management experience. She has definitely put that experience to good use at JT Bates Group, overseeing Operations, and the Compliance Services Team.
Miriah keeps her hands full while not working as well, juggling four children and their new puppy, Marlie, with her husband.

Chad Warren

Corporate Chaplain

Chad was appointed the JT Bates Group Corporate Chaplain in January of 2020. Since graduating from Oregon State in 2004, he has operated in many different ministerial and educational roles across the United States. Chad lives with his wife and three children in Montana.

Managers and Leads

Allison Dorco

Claims Manager

Allison began her career with JT Bates Group in 2018. She is a licensed property and casualty insurance agent. When she isn’t working, Allison enjoys spending time with her husband, two daughters, and Luna the yellow lab.

Jessica Heinrichs

Operations Manager

Jessica joined JT Bates Group with over a decade of critical incident, management, and law enforcement experience. Her attention to detail is vital to our company and our customers. Jessica keeps her hands full while not working as well with her husband, 5yr old twins, 2 cats, 1 dogs, and a partridge in a pear tree.

Polly Marmon

Senior Compliance Service Administrator

In 2014, Polly joined the JT Bates Group team as a certificate administrator. In 2020, she was promoted to Compliance Services Team Lead. When she's not working, she spends as much time as possible with her three wonderful grandkids!

Seth Hird

Marketing Manager

In the fall of 2019, Seth joined our team as a marketing intern. In 2022, he was promoted to Marketing Manager and is loving his job. When not at work, he can be found with his wife and daughter!

Sales Team

Caden Ueckert

Inside Sales Specialist

Caden joined the JT Bates Group team in 2021. He attends Texas A&M and is getting his degree from Mays Business School in Professional sales. Caden enjoys hunting and fly fishing in his free time, as well as Aggie football. Family is the most important thing for him, and he is excited about getting married to his fiancé, Kylie, in the summer of 2022.

Nick Latta

National Sales Executive

Nick joined the JT Bates Group team in August of 2020. He first learned about REP while working as a rental coordinator for a large equipment dealership. Since joining JT Bates has become an expert in helping dealerships solve their coverage problems. Nick lives in Missouri with his wife Mallory and their two daughters.

IT Team

Audrey Templeton

Business Analyst / IT Project Manager

Audrey joined JT Bates in 2021 after more than 20 years as a software developer with The University of Texas at Austin. As the Business Analyst/Project Manager for IT, she is working to streamline our processes and increase our productivity. When she is not working, Audrey enjoys serving in the Music Ministry at her church and spending time with her 3 daughters and 3 grandchildren.

Ryan Allison

Senior Developer

Ryan joined the JT Bates Group team in 2018. He's been working in web development since graduating from Baylor University in 2011. As their Senior Software Engineer, he enjoys building systems that makes the lives of their customers easier. You can usually find Ryan supporting the Baylor Bears football team with his wife, Ashton, and 2 kids.

StraightDocs™ Team

Beth Staines


Beth joined JT Bates in 2022. She is a wife and mom of 3 boys. When not at work, Beth loves having coffee dates with her husband, cuddling her miniature dachshund Benny, and watching her boys play all the sports.

Debbie Grey


Debbie joined the JT Bates Group team in 2014. Her background is in customer service, data entry and office management. Debbie loves spending time with her family and friends and enjoys the beach, watching her sports teams, listening to music and talk radio.

Janetra Burton


Janetra came on board with JT Bates Group in 2019. She has over 10 years of data entry and customer service experience. In her free time, Janetra loves relaxing with her husband and kids.

Jessica Wright


Jessica joined the JT Bates Group in April of 2023. When not working, Jessica loves spending quality time with family and friends, catching up on NBA games, serving in the Music Ministry, and playing bass guitar for a local Gospel band.

Kim Bretches


Kim joined the JT Bates team in 2022. She is a wife and a mother of 3. When not at work, Kim enjoys spending time with family, watching her children play sports and is a youth leader at her church.

Kristin Herrin


Kristin began her career with JT Bates group in December of 2020. She spent numerous years working for local schools and non-profits in Central Texas. When she isn't working, Kristin spends her time with her husband and four children, usually at a ball field catching a game, listening to live music or in the kitchen baking with her kids.

Linda Biddle


Linda’s background in healthcare of 38yrs gave her a drive to help others and love people. That knowledge and passion has been pivotal in the success of our compliance services team! In her free time Linda loves to share about Jesus, help others and spend time with her family.

Trisha Jones


Shelby Parker


Shelby joined JT Bates Group after four years in elementary education. She has been able to transfer the communication and organization skills that she developed as a teacher to the position of Compliance Service Administrator. Her rambunctious dog, Maya, keeps her company while she works from home and she loves to hike national parks as much as she can with her husband.

Shirley Miller


Shirley, started working with JT Bates three years ago as a contractor certificate administrator. Her background is in office management, legal secretary, real estate and property manager. She's made customer service the theme of her work history! She has two children and two grandchildren. She loves traveling, gardening, and reading.

Area Specialists

Amy Smith

Business as a Ministry Coordinator

Amy joined JT Bates Group in the summer of '22 after several years in sales. As the Business as a Ministry Coordinator, Amy endeavors to fulfill JTBG's stewardship mission. When not working, Amy loves traveling, cooking and baking, being a wife to her husband, and spreading the Gospel.

Hailey Moore

Claims Advocate

Hailey joined the JT Bates Group team in 2022. She graduated from Texas A&M University in 2021 with a degree in Marketing. After graduating she spent time in Louisville, Kentucky studying theology at The Southern Baptist Theological Seminary. She plans to finish her masters online and hopes it will equip her to serve the local church in a greater capacity. Hailey enjoys baking, designing, spending time with her family and friends, and hiking in the great outdoors with her husband, Bennett.

Julie Scott

Rental Shield Specialist

Julie is happily married to her husband, and they have two boys, two dogs. She spend a lot of time with family and enjoys traveling for her oldest child's baseball adventures!

Lauren Laing

Executive Assistant

Shauna Fedj

Executive Assistant

Shauna joined the JT Bates Group team in 2021 as an executive assistant. When she isn't working she loves to spend time with her Husband and two children. GO BUCKS!

“Our goal is to be the leading provider of rental protection built on a reputation that precedes us.”

Jayme Bates | CEO

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